This company charged my elderly mother over £300 to put sealant round bath . Originally tried to charge over £400 but agreed to change this when challenged .
Were called out to treat leak from bathroom . Two different plumbers came out on several occasions together and alone over 2 days .
Payment was made there and then . On recent BBC programme same company mentioned for charging extortionate amount from elderly woman . Her builder noticed bill and challenged this . Payment was stopped ( cheque ) and company had to adjust bill .
I have had no joy with bill as payment was made up front and company ignored phone call to head office and letter . Only replied to second letter when I said I was seeking legal advice . They say they are emergency plumbers and charges reflect this . 3 subsequent plumbers from different companies all said bill should have been no more than £100 ( including call out ) . One of the plumbers who came from 1st Call is emigrating to Australia . I would avoid this company like the plague .

I received and paid a bill from Npower for my gas on the 20th October which was estimated at 22344 units. I checked my meter and found the units charged were higher than the usage but didn't worry as I knew it would sort itself out on the next bill. However today I received a further bill from them for £21.49 which was for an actual reading of 22335 taken on the 6/11/09 and was less than the estimated reading on the 20/10/09.I contacted their customer services department and was told this is correct and the young lady tried to explain the higher and lower unit charges which I don't understand. I do however feel that their meter reader should have read my meter prior to the October bill being sent out so as to avoid confusion. I am a pensioner and living on a fixed income and don't expect two bills in one quarter. Needless to say I will be looking for a different provider for my gas in the future.

Called out engineer to fix our central heating and hot water on 29/10/09 and were told that we needed a new sensorbut keep the boiler turned on all of the time but this did not work waited for phone call to arrange next visit but a different engineer appeared unannounced on 6/11/09 claiming he could not understand previous engineer's report. after some time he declared that itwas not a new sensor that was required but two new printed circuit boards, new combustion door and four fastening springs were required and in the meantime we had to shut off the boiler. this meant no hot water and no heating. to date nothing has happened, and despite many phonecalls made by us, we are no further forward. the manager refuses to speak to us on the phone and no one will give us a date for concluding this repair. My wife and I are pensioners and living in Scotland and are suffering from extreme cold with only a fan heater to heat our 5 bedroom house. This seems unacceptable to us, but they still won't commit to anything, and are in fact extremely rude on the phone
We are paying a monthly maintenance to GasSure and certainly are not receiving the service they promised.