i applied for a loan at wentworth finance and paid my 59 pound fee i was
i recieved a letter saying my loan was aproved and i would be contacted by a third party 2wks later i recieved a finance form from ralhp marlan i filled in the form and sent all that was requested 2wks went by i then got a text saying i would be contacted within seveven days it never happend so i phoned them only to be told my loan had application was refused what about my fee i paid i was told to contact wentworth finance i have phoned many times there is at least an hour on hold a costly phone call then told to ring a different phone number and have to wait an hour all over again can anyone help please

Is anyone finding that Banks are being difficult in dealing with complaints either giving non committal replies with an insincere apology or they ignore you and hope you go away!?

When I first made my complaint Martin Orton was the epitome of this on behalf of LTSB in Birmingham (Two Brindley). I was eventually offered an investigation but given two choices.
1) I told the truth and it wouldn’t be investigated
2) I lied they could then investigate but as they new I would be fibbing it wouldn’t last long.

When I complained he gloated at this, as he claimed in triumph that I was offered an investigation and I could go to the Financial Ombudsman (who he knew couldn’t help) if I didn’t like it. He refused to respond to further correspondence from me
Is this how any organisation should respond to a complaint!

In a bitter dispute Is it any wonder with this kind of service!? The bank got into trouble and the share price is so low.
I was appalled further more when one perpetrator refused to talk to myself and the husband tooted his car to draw my attention so he could give me a one fingered sign. Is this the actions of persons with nothing to hide a clear conscious and honest dealings?

Do you wonder how they sleep at night when Wendy Cruise and a now ex branch manager attempts to bully an individual? Can Lloyds TSB possible defend their actions which have never been denied?
Currently I am awaiting a promised response within four weeks or sooner to my secondary complaint on the terrible way my first grievance was dealt with. The time limit they gave has been exceeded. In life you cannot give in too bullies.

I forwarded onto Experian an orriginal N24 from Basildon County Court stating that a court order placed on my credit file some 4 years ago was set aside and also thrown out, they have so far refused to remove a copy of details of the judgement although I have sent proof. What redress do I have and what do you recommend I do.

dear sir/ madam.
I aplied for a loan (unsuccessfull) from yes loans, find out now they have charged me addmin fee of £69.50, I have rung the company and was told I should have been informed of the charges verbally which I was not, only answer I got was the taped conversation, would be listened to and the advisor disaplined, asked to be put through to complaints dept, kept on hold, then put through to another dept put on hold, all these calls 10p a min after 37 mins I had to give up couldnt afford phone bill, no outcome can you help????

Have received dozens of phone calls from Halifax Bank asking for "Josephine McNabb".I have told Halifax on many occasions that this person has never lived at this address,I have lived here for thirty years,on many occasions the caller has promised to remove my number from their files,but they never do.I sometimes dial 1471 after the call and the number is always the same,08456029441.The calls are now becoming a nuisance and I have started logging them.Is there anything I can do to stop this.

August 2008 i was apparently sent a letter from barclays that was offering me a reserve tank of £150 pounds, This letter was not an offer though, It was a letter telling me that i have been signed up for this? How ever Barclays also said that if i was not interested then i should send back this letter, I did not recieve this letter! I got this information from a lady at Barclays when i contacted them recently.

Earlier on in the year 2008 i phoned barclays and asked for a extension on my overdraft witch was declined. So once my bank started to let me take an extra £150 pounds out i thought my overdraft had gone through. How ever not to my knowledge this was infact a reserve tank witch every time i went in to this i was charged £30.

So Every week from august 2008 i have been bieng charged £30 a week with out actually noticing this until the end of april when barclays have decided to actually take the payments on a monthly basis all in one lump sum!

How can a company as big as barclays mislead there customers in such a way? I had no idea what they had signed me up for as this was not visible? They did not offer it to me they just signed me up for this?

i applied for a loan months ago of £500 as i needed it for a deposit, best4loans told me i had been gaurenteed a payout of this, after payin my fee, this i have done so, after months of arguingn with them, i still have no loan, which i no longer need as i have moved, and im down my £44.00

i have phoned god no's how many times, to request a refund, i have written on the website, now im told i have to write a letter to them

i was advised by Wentworth i had been approved for a £10000.00 loan from one of there lenders at a rate of 15.9% they confirmed the amount of monthly payments and the term and even stated that i would not be charged any early repayment charges if i decided to settle early, they sent out a list of loan figures that corrosponded with what i had been told on the phone and i also asked the man on the phone if the loan was definitly approved as i was dubious about paying the fee, he swore the loan had definitly been approved at the rate stated and it would be in my account within 10 days of returning my paperwor all i had to do was pay £59.00 brokers fee for their services in finding me the loan. i made the payment then received paperwork from ralph Marlon LTD with an application form, when that was returned i received a txt to say they were contacting other lenders on my behalf, i then received loan confirmation from a company called FLM offering me a loan for £3000.00 at a rate of 53.9%. i would never have paid the money if i had not have been assured by the guy at wentworth that my loan of £10000.00 at a rate of 15.9% had already been approved all 3 companys are part of 1 i have reserched them on the net it is all a SCAM!!!!

i spoke to a richard robrts...i was told i was approved for a loan for 5,000, told me my credit was not good, thru, no fault of my own and that he could help....i was asked to send 898.00 for a good faith payment to secure my loan...and i would receive my money in 5 days... that was 4 weeks ago...i have called, all i get is a voice message, and to enter the extention i want..i do a mans, voice comes on and it records my name etc. i never hear back from these people...is there any way to recover my money????

can someone help?
I spoke to someone at harrington brooks who said they could help. I gave them my debit card details but changed my mind about them helping me so didn't pursue going with them. they did not advise me that even though i gave them no info re: account numbers of debtors that they would still debit my card. since then i have cancelled my card and sent two emails to them saying I want to cxl anything with them, and to date have had no reply

Please help!!

Dear Sir / Madam,
As i was looking for a loan, so i searched online. Yes loan Ltd. came up and i filled in my details on their website to get a quote. The quote looked good so i applied for 4,000 pounds and chose to pay it back in 4-5 years. I was going to pay something like 135 per month.

Now someone from their office called me and took my debit card details, which i gave them. They deducted 69.50 from my account. As i saw that they were a bit slow in giving me the loan so i called them to cancel my account. I had to wait 64 mins to get in touch with them. i was told to write them a letter asking for my money back and send it to them, which i did. As i heard no reply from them so i called them again. I, once again waited for 45 mins to get in touch with someone. I was now told that they received my letter and my money will be refunded by 3rd November. Its 4th November now, and i still have not been refunded. I know calling them will be no use as there will be a huge wait.I really want my money back.

Please your help in this regard, will be highly appreciated.

Thanks and Regards,
Hassan