I signed up with yootel's 30 days free trial in order to find out more about it's telephone service. I was not satisfied with the customer service and the fact it slowed down my internet (because the telephone was was going through the internet). After many attepts to contact customer service and finally getting through via email I was told to bring back the phone device and I would get my deposit refunded upon return. I went to return the device and was told it would take a day or two to get my money because the accounting department will send it by mail. After a week went by I called them again and got no response and went there again and was told that it takes two weeks at least. I argued with them that I have been told I would get the deposit upon return and then it would be one to two days and now it's at least two weeks. They said it's always two weeks and I would have to wait. After a month went by I tried calling again but to no avail. after two months I went there again and the doors were shut and the next door company rep told me that they have shut the place down. Ilooked up on the internet and found a Prabhu Shekar General Manager of Yootel and sent him an email with an explanation. To this date no one has responded and I'm still out of pocket of $60.00.