my mum is a pensioner and her boiler broke down on the 27/02/10 while away. i rang up on Monday to get it fixed they said Wednesday is the best we can do....fair enough. after changing a few parts and not solving the problem it turns out the heat exchanger is broke. engineer orders part tells me to ring after an hour to arrange a date to fix it. i did and all i got was we will call when part is delivered.... after ringing warm sure everyday they said u are now a priority case the part was delivered on Saturday to a company called Premier who then rang on the Monday (8/3/10) to say we can fix it the following MONDAY! now being a priority case for an elderly lady you'd think they would get it done sooner right? apparently not. i have rang to get this fix done sooner but we all know that it wont happen.

Warm Sure/ Ideal Boilers are an incompetent company who have no regard for the satisfaction of the customer. I've had a broken boiler now since mid January and they still have not managed to fix it. Initially they sent a outsourced 'boiler engineer' by the name of Robert from a company called Arian who spent the whole time on the phone to an Ideal engineer asking what to do. He not only made the problem worse, but decided to go home as he had had a long day and was tired. Meanwhile leaving us in the cold. I made a complaint and stressed we did not want that 'boiler engineer' to come out again and we wanted a REAL engineer! They sent him another 5 times!!!!!! Each time we complained and each time it was like they didn't care. An engineer didn't even turn up a further 2 times!! We finally had a REAL engineer come in on February 5th to fix the boiler - they identified the problem and had to order the part. February 12th came and they replaced pretty much the whole boiler and were here from 2:30pm - 6:45pm with no luck of any heating or hot water. They had to order another part (PCB circuit board or something).............still no news and still no hot water or heating. It's getting a little annoying bathing in a bowl of boiling water, or washing dishes with cold water and being cold.