We ordered a hot tub from these people in december 2009 told it was american and would be delivered in 8 weeks or less! still waiting, was visited by Matthew, hard sell salesman, was told had to pay in full as tub coming from America, paid £5,690 by direct debit, did not see any terms and conditions did not know signing a contract just an order form, turns out these people have scammed loads of people we found this out later, the tubs are not american they are chinese, have tried to cancel tub 3 times, told no refund of money and its now Maay 2010 and no tub and no money, this is an warning do not buy from these people they are scam artists i don't think they even order the tub in the first place, i am going to take them to the cleaners to get my money back.

We sought to purchase a hot tub and looked at the website of ukhot tubs on many occasions. We phoned to see if they had any special offers on stock items and this was confirmed. A survey was arranged and a salesman called Matthew called. A phone call to the office confirmed they had a model suiting our requirements was available from stock and could be installed in about 3 weeks. We paid for the tub and awaited confirmation of our installation date. a week later we contacted them for an update only to be told our hot tub was in the far east!
We have sent emails and made numerous calls to date they cannot tell us when or if it will arrive. Like others they ask us to be patient. We have requested our money be returned even offering to take £1000.00 less than paid with no response. Reading others plight it is obvious we are another victim.
After my partner posed as a potential customer she was contacted today and given the same spiel that they had models in stock that could be delivered in 3 weeks when challenged the sales person stood by her claim and put us back in touch with distribution who again failed to offer a satisfactory explanation or delivery date.

After a home visit from Mathew (if that’s what his name really is) we ordered a Hot Tub at the beginning of September, 2009. We were told it was manufactured in America it's not it's coming from China. We were told it would be with us within 12 weeks we still don't have it. 23 weeks later!
I signed the order form Mathew completed not realizing that I was signing a contract. Terms and conditions are on the back of the form which he does not show you. He failed to complete the "due date" he just put regular on the contract and did not advise me of my right to cancel the contract nor is there a section on cancellation on the terms and conditions. He promised delivery within 12 weeks and said more likely to be earlier. We paid 50% deposit paid, and balance would be due upon delivery, but just 3-4 weeks later they requested the remaining payment to allow for shipping.
I have made numerous calls and letters to them asking when the hot tub will arrive. Every time I was told that they are waiting for shipping documents from the manufacturer. I have requested to speak to the manager and have not been able to, only false promises that someone will ring me back. Surprisingly they never do!
I was advised by trading standards to send them a letter advising time is of the essence and give them fourteen days notice for delivery, if I don't receive my hot tub by this time they would be in breach of contract. This time has passed and I have now sent a letter to the company cancelling our order and requesting our money back as they are in breach of contract. Still no reply, either by phone or letter from the trade price group.
I have instructed my debit and credit cards to conduct a charge back, which is still being disputed by the trade price group. This dispute still continues as I write.

I am consultation with a solicitor and if I have no luck getting my money back I will be taking The Trade Price Group to court. (check out your home insurance policies, some cover you for legal expenses for consumer issues)

I will keep you posted.

still no tub from the trade pricde group. jonathan husselbee still seems to be totally unble to write . the trade price group takes your monies and never even answers the phones. they are sharks the trade prce group need to be stopped they take hard earnned money and then never supply goods. still waiting for our hot tub. took our money and hounded us for the rest. send sales reps who claim they are ex forces. beware of this compay do not deal with thm you may as well burn your money an you will have to fightfor any tub from them.