I paid a full years membership for myself & my Mother total £605.I had only had 3 months worth when Sands closed.After contacting Kerry Ellway at Sands headoffice no refunds were available but she assured me they would re-open. After eventually re-opening & renaming I continued but due to ill health my mother could not.Kerry said we could freeze the membership until she was well enough & now express wellness has closed!! I even paid for sunbed block bookings!!she said she was 'a reputable business/franchisor' !!! on two occasions she has not delivered the goods & took money from innocent people!!!