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Found: 1




IDCompanyClaim TitleAddedClaimsCommentsDetails
193

1st Choice Car Spares UK Ltd [Poringland/Norfolk]

Compressor Unit for Mercedes Benz V Class »06/12/2009Total claims: 1
Comments: 0
1st Choice Spares UK Ltd run a find a used Car/Van part on the internet www.1st Choice.co.uk ,and claim to have over 250 Car Breakers as members.

In March I was looking for a used Air Compressor Unit for my Mercedes Benz V Class,and used the internet to try and locate such a part.1st Choice responded & advised that one of their members AGT Cars Ltd would make an offer for the Compressor unit I was looking for.

I received an email from AGT Cars Ltd offering me the part at £170.00 incl delivery with a 30 day warranty.(subsequently increased to 60 days after discussion with Gerry Price)

I purchased the Compressor by telephone from AGT Cars Ltd /Gerry Price on the 31:03:09 using a Debit Card & the "Rusty" Unit was delivered promptly by TNT.

My local garage fitted the Air Compressor to the vehicle,but it would not function,the integral release valve was diagnosed as faulty,and the unit taken off,and the original replaced.

The car was then taken to an Independent Mercedes Benz repair shop,with all the expensive Soft Wear,the Compressor was again fitted,however it would not function and the diagnostic check illustrated that the integral release valve was not functioning and consequently the Compressor was USELESS!

I subsequently had to purchase a New Compressor Unit From Mercedes Benz,and this has been fitted,the car now back on the road & the Air Suspension is functioning correctly.

The Compressor Unit supplied by AGT Cars Ltd was in exactly the same condition as the Compressor Unit it was to replace ,ie the integral "Release Valve had Failed",in other words useless.This is a common fault with the Mercedes Benz V Class!

I contacted Gerry Price of AGT Cars Ltd by phone within the warranty period,to advise that the Compressor was faulty,indicating the fault,however he was very adamant that the compressor worked as it was taken from a "Working Vehicle".He told me to send it back at my cost,AGT Cars Ltd would attempt to resell it,and if and when this happened,I would only then get a refund less adminstration and shipping costs!

The Rusty Compressor was clearly not Fit for Purpose,and According to Distance selling practice I have requested AGT Cars Ltd to collect the Compressor and have it returned to their address for any inspection that they wish to carry out,and to refund the £170.00 paid.

1st Choice Spares UK Ltd ,David Clarke expressed doubt about the Validity of my claim,but advised that nothing would be done until I sent the Compressor back at my cost to AGT Cars Ltd for inspection.

Having spent well over £200.00 on this Rusty piece of Junk I have absolutely no intention of paying for it to be sent back to AGT Cars Ltd!

Additionally 1st Choice Spares UK Ltd suggest in their Customer Care section that they take "ALL THE HASSLE OUT OF BUYING USED PARTS" What a Joke!

Come on DAVID PRICE of 1st Choice Car Spares UK Ltd get your member Gerry Price of AGT Cars Ltd to collect this Rusty Compressor Unit if he really wants it and refund the £170.00 I Paid.

I have phoned,Faxed,emailed ,sent Recorded Delivery Letter,however I have had no written Acknowledgement from either AGT Cars Ltd & 1st Choice Car Spares UK Ltd,or indication that they will refund the £170.00 or collect the Compressor.

If I don't get the required refund of £170.00 very soon,I intend to make a claim all additional costs incurred plus interest from the date of purchase

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