Bought a zoostorm pc that was fine at first. After 5 months it failed to start - clearly an electrical fault as nothing happened when you pressed the 'on' button. Was picked up for repair and delivered back with no further communication from company or repair details when returned.

When I turned on the pc I found that all data on it had been wiped, including hundreds of pounds of software/anti-virus programmes, all my accounts and my wife's teaching plans. Called Zoostorm. When pushed they admitted it was a simple electrical fault but that it was 'company procedure' to wipe all data and I 'should have been informed of this.' All they could say was sorry.

So...

Product quality - appalling if you get an electrical fault after just a few months

Customer service - shocking - no point in telling me 'I should have been informed' and why didn't they start with the electrics which all the evidence pointed to. ANd why didn't they back up the data?

Attitude - disgusting. Tried to pass the buck back to ebuyer through whom I bought the pc despite their being responisble for the error.