I signed up for a trial sending approximately £60. Unfortunately I gave the company my debit card details. They are eteacher ClassicalHewbrew.com
I received a book and headphones
I received a pre-orientation session to ensure I could participate in lessons
I attended one on line tutorial on 23rd October which was a disaster. It started late, there was no interaction with the class or tutor possible (it was the tutors first lesson and she didn't know how to join us all in with the technology)
After the lesson of 50 minutes I emailed the tutor and asked questions about homework as she had failed to mention homework or review the lesson and explained my concerns and questions
No feedback was requested, the company never followed up with the new tutor so far as I am concerned to establish whether everything had been delivered in the tutorial according to plan, otherwise they would have apologised
I received a sympathetic but dismissive answer from the tutor
On 28th October I received information about a seminar but having received a harrassing phone call and read concerning messages on the forum, I decided I was not proceeding with the company in any shape.
I spoke to their representative who tried a hard sell of the seminar once more and I made it clear as politely as possible that I was not proceeding. This conversation is important because the company are relying on the fact that I did not resign within the necessary 10 days after the tutorial.
I attended no more lessons and considered the trial at £60 a waste of money.
On 11th November I found £178 removed from my bank account without any warning or notice!
I immediately contacted the company to complain.
They defended their actions by telling me that I had never cancelled! I told them of my dissatisfactions and they dismissed my comments but said they would not be able to ask a manager to revert to me for 48 hours - by which time they would be closed for the weekend. I did however receive a call within two hours from someone whose position in the company was unclear. Again they were disinterested in my complaints, just saying they needed to hear the phone conversation I made to their representative to be sure I was accurate in ending my membership- if they found it, then they would return the funds.
Today I had a two line threat that I would be charged further funds as they had listened to the call and I had not cancelled! This is totally untrue! I asked for a copy of the recording and also details of the CEO or MD and their lawyers! They wrote back just telling me they were sorry I have now cancelled and any information can be obtained from their website. They didn't address any of my concerns and have seemingly just dismissed me.
This company is scandalous and I regret the day I ever had dealings but wish to take this to the ultimate position to obtain justice.