Contact Complain-about-them.com
Complain-about-them.com
Why Does This Work? Because we have Companies
and Individuals begging us to remove these
complaints because it damages their business
The only FREE complaints site
that offers you
FREE Professional Legal Advice

Email:

Password:

» Forgot Password?
» Not a member yet? Sign Up now!

MAKE A CLAIM

Search Complaints:

» Advanced searching tool
» Browse Companies

Search Complaints

Search claims by the following criteria

Search by keyword: (search also in comments: )
Company name:      or     select company
Country:     City:
Select Company Type:

Sort searching results by:

COMPANY NAME
       DATE OF CLAIM
       NUMBER OF COMMENTS

Found: 1




IDCompanyClaim TitleAddedClaimsCommentsDetails
73

Ford UK [Brentwood]

Ford Kuga engine malfunction »14/11/2009Total claims: 1
Comments: 2
I bought a brand new Ford Kuga from MacRae and Dick Ford Dealership in Inverness Scotland. I live in Benbecula in the Western Isles of Scotland and to get to mainland Scotland I need to travel by ferry. I had the Ford Kuga from Mar until August until an engine malfunction red warning light came on. Ford roadside assistance arranged for the car to be collected and taken to Inverness. MacRae and Dick supposedly fixed the problem and they deliverd the car to the ferry port in Uig, Skye, but I had to pay the ferry costs to get it back to the island. However on 10 November the fault recurred and again Ford Assistance arranged for the car to be taken back to Inverness. This time the dealer told me that he fixed the problem but could not take it to the ferry port and that I would have to come out and collect it. This means travel costs and overnight accommodation. As I care for two elderly parents I cannot drop everything to go out for a night or sometimes 2 nights just to collect a vehicle from Inverness. When I complained to Ford all I got from them parrot fashion was we are not responsible for where you live. I replied that having paid £21000 (on the Ford equivalent finance to a PCP) for the car they should have ensured that I got goods fit for purpose and that would not cause me further financial hardship by travelling backwards and forwards to collect it from a dealer due to being sold a faulty vehicle. I got in touch with the dealer, who had promised to sort things out earlier but had not, they told me it would cost £100 to deliver the car to the ferry port. So far I have spent £164 on the car and each time it goes away it will cost a minimum of £132 to get it back assuming I don't have to collect it myself. I am certainly not confident that the problem will not recur as it appears to happen every 3 months approximately. Should this happen again can I stop the monthly payments and take action to recoup the money already paind?
Click Here to read The Legal Team Reply »»

more details »