I purchased an AMILO Notebook Laptop in February of this year from Argos costing me £449-00. In October the computer would not boot up. I telephoned Fujitsu who had me do various things to get it working however it wouldn't. I was told that they would send someone to collect it and that they would repair it free of charge if it was their fault or let me know the cost if it was something that I had caused. The only instruction I was given was to stick a reference number on that they gave to me. The laptop was collected the following week and I heard nothing until a letter arrived with cost adding up to £457-01 and a brief description of cost:

Mixed cost estimate for the exchange of the display (broken display) the hard drivem back cover and bottom cover - no warrenty becasue mechanically damaged, attached disclaimer documents by UPS

I telephoned Fujitsu and was advised due to not packaging the laptop appropriatly the screen had been broken in transit and therefore the warreny was not valid and I would have to pay for the repair. I was told given the description of the fault it would of been the screen that needed replacing and this would of been done under warrently had it been wrapped properly.

My complaint is that at no time was I advised as to how I should package the laptop, nor that I could of taken out insurance in the event of breakage and that no letter was sent to explain what had occured.

I am now expected to pay another £457-01 (which is more than the cost of a new laptop) in order for it to be in working condition. I feel that I should of been given clear instruction as to who was collecting it and how it should be wrapped or that packaging should of been sent for me to return the laptop in.

I want either the laptop returned with the screen replaced under the warrenty or a new laptop. I do not feel that I have been treated fairly.