In January 2009 I was back with BT. I was given false promises. I was suppose to be on a low monthly rental for telephone calls only. My first bill at the end of March was about £55 for the quarter. That bill was due to an incorrect amount added and noticed by me in time which was well over £100 which I queried . Call charges and special service were added for which I was not responsible for ringing. One advisor saw the error and corrected it for me. The next quarter bill was worse. And I know that I did not use the amount of call charges amount that they claimed I used.

I tried to get the problem resolved but to no avail.

In 2007 when I justed moved into this address, BT transferred my name onto the previous tennant new address (I have proof of this) and sent me their bill, simply because I would not disclose the person's whereabouts, especially when I did not know the person in question. This was resolved in my favour when I contacted my MP about this stupid error and via their chairman.

In 2007, before leaving my old address A BT advisor wrongfully withdrew an amount from my debit card without my authorisation. When I contacted my MP about this, BT had to back down and they gave me compensation.

I feel this new problem is a vendentta against me for things going against them. I do not think they like to be found wanting even though they were in the wrong. I spent many years as a BT customer, but I have left them I think for someone better. Starting from November 11th 2009 and going back 3 weeks BT heartlessily disconnected my phone, preventing me from ringing out or receiving calls.

I am a regular out-patient at Salford Hope hospital. I take regular medication and if I was in serious problems I would not be able to ring the hospital or my doctor for those 3 weeks. Even my friends say they were unable to reach me. This was a wicked thing to do and I may have suffered a heart-stroke or any major problems which would require emergency attention. I actually carry a steroid card with me as proof. I am thinking of putting this complaint to the hospital for which I am sure the doctors would not be pleased about.

BT is very heartless and very greedy and only care about their profits. I am with a new telephone company and I hope this company live up to my expectation and good riddance to BT and their harse treatment.

My account number with them is: GB 0581 5051