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Claim Details

ICS Learn - Ufair contract

Type:

Education

Country:

United Kingdom

City:

Postcode:

Address:

Claim value:

£2.000

Incident Date:

2007 to present

Photos included:

There are no photos for this complaint

Files included:

There are no files for this complaint


I signed with ICS for a Law Degree. When i was looking into starting the course, they were very helpful, they gave me the best customer service i had ever experienced. After i had signed on, given my bank details, they didn't want to know anymore. They were so rude, the materials provided were worse than those i can find in my local library.A month into this mess I tried to cancel the whole thing because it was just useless and what do you know? I could not! They said i should have cancelled 7 days after receiving their internet printed material. I was not aware that i had just 7 days to decide, they never told me this when i signed on. I have been paying for this degree for the last two years!

Whenever i tried to get hold of my tutors get some help on the phone it was like trying to get to the president of the united states, she or he was never available. Whenever i emailed my work it was always wrong without the so called tutor pointing and explaining where i was going wrong. It was just a nightmare and i just cried most of the time.

Now i have just stopped paying for the services since i am not using them and they are no where near what i expected from their advertisement or the lovely Dave who is the sales guy who signed me on. The problem now is that they won't stop pestering me saying they want their money. For once they are actually very attentive because they want money but when i wanted help they didn't care at all. However i refuse to pay it, infact they should be giving me back my money!


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The Legal Team of Complain-About-Them.com says

[18/11/2009] : ...........

If they have not delivered what they promised in their contract, you are entitled to a full refund under the Sale of Goods Act 1979 and 1982

The Legal Team


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