I purchased a pair of "UGG" boots from the website ladyuggs.com (which is now trading as brand-boots.com) - there was nothing on the website to indicate that they were not selling the real thing (they even have the real UGG boot website picture) so when the boots arrived I was extremely shocked and angry to see that they were fake - and bad fakes at that. I was not alerted by the price because the indication was that there was 50% off. I have been in communication with a customer support team but when I tried to reply yesterday to a ticket they had sent it transpires that the website link given to me is not recognised - the website link has disappeared.

All I want is to return the boots and get a refund of my money.