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Claim Details

uk-ugg-boots.com - size too small

Type:

Clothing

Country:

China

City:

Postcode:

Address:

Claim value:

60.00

Incident Date:

28th september 2009

Photos included:

There are no photos for this complaint

Files included:

There are no files for this complaint



this website used the real ugg pictures, logo and said nothing about not being affiliated with Deckers Australia etc. nowhere did it mention that they were actually a chinese company either.
when my ugg boots came they were not only very fake, bad stiching, long fur inside the boots as opposed to sheepskin but WAY too small for me. i had ordered my standard size. I have no address or contact details as everything is written in chinese on my invoices etc. i have an email address off the site which i told them the problem and asked for details about a refund.


i had an email back saying sorry but due to the cost of the shipping(i hadnt been charged any!!) and that there was nothing wrong with the boots, they would not accept the boots back but advised me to buy another pair, bigger size which they would give me 20% off!


absolute nightmare because they are a chinese country they are not covered under any consumer legislation act over here!!



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