Summary.
Computer hard drive not working. Chose Data Clinic (DC) for assistance in recovering data.

Sat 19/09
Rang DC for quotation.
Email from DC confirming quotation.
Email to DC asking whether half price has been taken into account.

Sun 20/09
Email from DC confirming half price offer taken into consideration.

Mon 21/09
Email from DC confirming collection details, job number etc.
Item collected by ParcelForce (PF) courier.

Tue 06/10
Rang DC to ask how recovery going
Customer Contact (CC) called back. Explained that the parcel has gone missing and he will chase up with courier.
Checked PF web site. Item was delivered on 22/09 and signed for by CC.
Rang and spoke to CC. He explained further that the delivery label had come detached from my item. He was checking with PF and would come back to me in a day.

Thu 08/10
16:13 Left message for CC to contact me. He was on another phone call.

Fri 09/10
14:22 Left message for CC to contact me. He was on another phone call. Gent I spoke to said they are still waiting to hear back from courier. I said I'm ringing as I haven't spoken to him in three days. CC went off to lunch whilst I was on phone.
15:17 CC left voice-mail to say no luck at their local PF (Bury) depot. He had since spoken to the collection depot (Exeter) and was waiting to hear back from them. If no luck they would be escalating this.

Tue 13/10
Rang DC for an update (hoping they would have good news). Spoke to CC who said that PF Exeter depot had confirmed the package was not with them. PF were now checking nationally(!) Discussed situation with CC - he explained they would be filing a claim against PF because they hadn't delivered (their agreed service - not my parcel!!) It was left that I would wait to hear from CC when they had some news for me although he did say that this has happened once before and it took the parcel six weeks to turn up.

Wed 04/11
05:35 Emailed DC for update
08:01 Response received from DC advising that CC still chasing up as they have not heard from PF. CC not in til 10am. DC to get CC to call me.

Tue 10/11
Rang CC for update. He explained that to sum up there was now "very little or no chance" of my hard drive being delivered. PF had checked both at collection and delivery depots and because the item had become detached from the delivery paperwork it could be anywhere in the company. I confirmed that any action that I decide to take would be with DC (the arrangement is between me and them). DC in the meantime are considering what to do re PF; PF are in breach of their contract with DC. Discussed with CC that I am going to pursue this by way of complaint and confirmed that email is OK. I also asked whether it was worth me approaching PF direct. CC said I shouldn't be surprised if PF redirected me back to DC. CC also mentioned compensation but said that he needs to discuss this case in full with his manager (who was not in until later this week). I left it that I will be in touch.