Reference number: 36808656
I booked an all inclusive holiday for a week in Gran Canaria through Thomson Holidays. Shortly following receipt of the final payment, Thomson advised me that the return flight with Thomson Airways was not now available, and my wife and I had been switched to a return flight with Thomas Cook. The new flight was scheduled to depart at 13:00, whereas the original flight was not due for take off until 19:40. Additionally, I was advised that there was no pre-bookable seating service on this flight. I had reserved extra leg room seats on the original flight.

The letter from Thomson Holidays contained not one word of apology!

As a result of the change in flight, my wife and I have lost the last day of our stay in Gran Canaria, which has been paid for through our all inclusive package.

I have sent several letters of complaint, all of which have not satisfactorily addressed the issues (including a change to the payment schedule, contrary to Thomson's own terms and conditions)I have raised.
I have not received a reply to my last letter, which advised Thomson's that I would refer this matter to third parties, if a did not receive an appropriate reply.

I now look forward to my complaint being published on the web sie.