My renault scenic car door was caved in by a'hit and run' driver. Rather than pay £300 excess got hold of 1st parts4U who said they had a door in same colour. Paid on debit card. Door came -incorrect colour and bad condition-and 1st parts4U refused to pay for door to be returned. stuck with a rather large item that was taking up half of the shed i paid to have it sent up-anything to get my money back. Delivery company then phoned and said 1st parts4U refused to accept the door as it was 'unwanted' still no refund. Legally I am entitled to my original costs plus the courier fee to return door but am reluctant to pay small claims fee if the company can still get away with not paying (friends with businesses have had problems with small claims court) This company I have now learned is known to Trading standards but are still advertising in Autotrader