On 20 January I was telephoned by Unsecuredloancompany.net after registering with Best4loans. The lady I spoke to said I had been approved for the loan I wanted and quoted detailed repayment figures. She also said the loan would be with a leading provider such as Black Horse. On this basis I paid a 49.80 fee for the loan to go ahead.
The next day I was contacted by a small loan company and offered a loan at a very high interest rate, totally different from what I'd been quoted. This was followed by a second call from an even more expensive company.
I tried to contact Unsecuredloancompany to complain. Emails came back as undeliverable. I wrote by post and received no reply even though their own complaints procedure promises a response within a week. When I called Customer Services they acknowledged receipt of my letter but were unable to say why they had not responded. They refused to put me through to anybody in a position to authorise a refund and simply said they would not refund my money because they had put me in contact with a lender. The fact that the lender and the rates were not what I'd been quoted did not seem to be of any importance to them.
I have now made a complaint to the Financial Ombudsman and am waiting to see if it is successful.