On the 16/09/09 I purchased a heater motor and an indicator switch for a 93' VW Polo Coupe Boulevard, (registration L389 BPF) .This purchase was done over the phone and I was served by Craig.When I received them later that week they turned out to be for another mark of Polo. So i rang back on the 22nd at 12:21 pm and spoke to Craig who guaranteed me a refund will be done the week they arrive back to the company (of £76.50 inc postage). I told Craig I will send them the next day.
On the 23/09/09 I spent £8.65 sending the parts back to the company, along with copies of all relevant receipts, and a letter. However when this arrived to them at 10.35 the next day, the pakage was refused by a member of the company, and eventualy came back to me. And when I rang back and spoke to the same guy, he denied seeing any package!!
They owe me now £85.15 this includes the original amount of £76.50 I should have received (including postage), and the cost of the postage I paid sending the parts back( that were eventually returned to me(£8.65)!!!!!.

I sent them many letters asking to settle this, but have had no response. i even rang them up in tears and they said they would sort it . have heard nothing

they are VERY blunt and unprofessional on the phone, and when I first ordered the parts they sounded like they knew nothing about the type of car, and were asking things like "What shape is it?!!!!!!"

I now will be taking this further. they will not get away with this!!