I also started a skills train course (CIW Web Design Manager) approved by companies such as Micsrosoft, CAB and Oxford Cambridge and RSA Examinations ?????, i have written to these companies and they have replied telling me that they do not approve the course i have bought,

Last week i wrote to my local Trading Standards Authority (Falkirk, Central Scotland) and i recieved an email yesterday from the woman in charge of my case saying thay they have written to skillstrain regarding my complaint, Hopefully i will hear back soon

Thanks to Rob Ager from the Collative Learning website (STexposed) for the helpful advice, without that i wouldn't have known how to go about chasing up my refund !!