Claim Details
accesscleans - LATE DELIVERY, MISLEADING USE OF DIFFERENT CO NAME, UNAUTH CHARGING
Type: | Health / Drugs |
Country: | Cyprus |
City: | |
Postcode: | |
Address: | |
Claim value: | $87.62 usd/$100.28 aud |
Incident Date: | 30 OCT 09 |
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SIGNED UP FOR TRIAL AND HAVE BEEN DUPED, THE DELIVERY WAS OVER 2 WEEKS LATER THAN DATE OF ORIGINAL CHARGE, THE INITIAL POSTAGE CHARGE, WHICH WAS TO AUSTRALIA AND WASNT ORIGINALLY LISTED ON THE PURCHASE HAS BEEN CHARGED UNDER DIFFERENT COMPANY NAME. EITHER UNDER HELPYOUR HEALTH OR BETTERDETOX, WHO KNOWS WHICH
NOW THE LATEST CHARGE OF OVER $100aUSTRALIAN HAS GONE THROUGH IN LATE OCT. IF THIS WAS FOR NEW ORDER, THEN WHERE ARE THE PRODUCTS,THEY ARE NOT HERE SO ITS A DEF SCAM
ANNOYED THAT THESE PEOPLE CAN GET AWAY WITH SUCH THINGS
THE PACKAGE WAS FROM TRADING PLANET IN BRISTOL ADDRESSS, BUT HTE POSTAGE HSHWOS AN EDINBURGH POSTAGE PAID MARK #10693
THIS IS TOTALLY NOT FAIR
Comments
[25/01/2010] Steve Benoit: Hello,
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.
You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-591-2190 or visit our 24/7 live help at https://www.acaiburnpremium.com/contactus.php and we will be happy to walk you through the entire cancellation process.
Your satisfaction is our number one concern,
Thanks,
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