I made a request for my daughters contract to be finalised (contract was in my name) and if she could keep her number. We were told that she could not keep the number and the cancelation was accepted but I still had to pay another month. I paid and got another bill, which I thought was a mistake. Now I have received another bill. So I have now phoned to see why and I am now being told that they sent a puk number which has to be activated before I can cancel the contract. I did not receive any letter. BUT they are saying it was sent and thats all they need to do. Iwas also told that I could not make a complaint via post. They only take complaints via phone. The main reason that we were not sattisfied with orange was, when my daughter went to Egypt, we were given instructions to phone and let the company know and then they would change her tarriff to an international deal. They gave us the prices of calls and text but unfortunately, we did not get that in writing. BUT when we got the bill, it was over £100 and she had hardley used her phone. I enquired about that too and was told totally different things to what the shop assistants at Meadowhall told me. But now I am trying to make sure that the contract is done and I am still having to pay for at least another month. My daughter has been using O2 now for over three months and doesnt even use the orange service BUT Im still getting charged. Please can any help?
Thank you